Website Maintenance

Security — WordPress core, plugins, and themes release security patches regularly. Without updates, your site becomes vulnerable to known exploits. A hacked website costs an average of $4,000 to clean and restore — far more than a year of maintenance.

Performance — Websites slow down over time. Database bloat, unoptimised images, outdated caching, and hosting changes all impact speed. Regular performance audits keep your site loading fast.

Functionality — Browser updates, PHP version changes, and plugin conflicts can break features without warning. Proactive monitoring catches issues before your customers do.

SEO — Google uses Core Web Vitals (speed, interactivity, visual stability) as ranking factors. A maintained website performs better in search results.

Essential — $200/month

• Weekly security & plugin updates
• Weekly backups (30-day retention)
• Uptime monitoring (5-minute intervals)
• Monthly performance report
• 2 content updates per month
• 48-hour support response time

Professional — $400/month

• Daily security & plugin updates
• Daily backups (90-day retention)
• Uptime monitoring (1-minute intervals)
• Weekly performance reports
• Unlimited content updates
• 4-hour priority support response
• Monthly speed optimisation
• Quarterly security audit

• Uptime — We check your site every 1-5 minutes and alert immediately if it goes down
• Security — Malware scanning, firewall monitoring, and login attempt tracking
• Performance — Page load times, Core Web Vitals, and server response times
• Backups — Automated backups stored in a separate location, tested monthly
• SSL certificate — Renewal monitoring and configuration checks

When things go wrong, speed matters. Our emergency response process is designed to minimise downtime and data loss:

• Hack cleanup — We isolate the compromise, remove malicious code, identify the entry point, patch the vulnerability, and restore your site to a clean state. Every cleaned site gets a full security hardening to prevent reinfection
• DDoS mitigation — We implement Cloudflare or AWS Shield protection, configure rate limiting, and set up geo-blocking rules to keep your site online during attacks
• Server crash recovery — Whether it's a hosting provider outage or a misconfiguration, we diagnose and resolve server issues, migrating to backup infrastructure if necessary
• Data restoration — We maintain redundant backups in separate geographic locations. If your data is corrupted or lost, we restore from the most recent clean backup with minimal data loss

Our response time guarantees: 4 hours for Professional plan clients and 48 hours for Essential plan clients. Pro plan clients also get access to an emergency hotline for critical issues outside business hours.

Speed directly impacts your bottom line — every second of delay costs you 7% in conversions. Our monthly performance optimisation includes:

• Monthly speed audits — Comprehensive analysis using Lighthouse, GTmetrix, and WebPageTest to identify bottlenecks and track improvements over time
• Image optimisation — Automatic conversion to WebP format, responsive sizing, lazy loading implementation, and CDN delivery to cut image load times by up to 60%
• Database cleanup — Removal of post revisions, spam comments, transient data, and orphaned metadata that bloat your database and slow queries
• Caching configuration — Implementation and tuning of Redis for object caching, browser caching headers, and CDN configuration for static assets to reduce server load
• Core Web Vitals monitoring — Continuous tracking of Largest Contentful Paint, First Input Delay, and Cumulative Layout Shift to maintain strong Google rankings

On average, we've improved client site speeds by 40% within the first three months of maintenance, leading to measurable improvements in search rankings and conversion rates.